Client Hub
Your Fix Cheetah Client Hub
Request work, approve quotes, check your appointment details and pay invoices online, any time, from your phone or computer.
How to log in
Your login button is in our messages
There's no separate sign-up. Your Client Hub is linked to the email address and phone number you registered with us.
- 1
Find a message from us
Check the email inbox or text messages for the email address or phone number you registered with Fix Cheetah.
- 2
Tap the login button
Quotes, appointment confirmations and invoices include a button or link to your Client Hub.
- 3
Can't find it?
Email contact@fixcheetah.com and we'll send you a new link.
What you can do
Everything in one place
Here's how to use each part of your Client Hub.
Request work
Ask for a repair, installation or maintenance visit any time, without playing phone tag.
- 1Open your Client Hub and choose the option to request work.
- 2Tell us the appliance, brand and model (and serial number if you have it), and describe what's happening.
- 3Add photos or a short video of the problem, the rating plate or any error code. It helps us bring the right parts.
- 4Pick the days and times that work for you and submit. We'll review it and get back to you to confirm.
Approve quotes
Review your estimate line by line and approve it online in a couple of taps.
- 1Open the quote from your Client Hub or from the link in our quote email or text.
- 2Review the parts, labour and any options we've included.
- 3Approve it online, or ask for changes if something isn't clear.
- 4Once approved, we'll order parts if needed and schedule the work.
View appointment details
See your upcoming and past visits in one place.
- 1Open your Client Hub to see upcoming appointments with their date and arrival window.
- 2Check the details of each visit, including what work is planned.
- 3Look back at past visits and the work completed.
- 4Need to change a time? Contact us and we'll help you reschedule.
Make payments
Pay invoices and requested deposits securely online.
- 1Open the invoice from your Client Hub or the link in our invoice email or text.
- 2Check the invoice details.
- 3Pay securely online by card.
- 4Your hub keeps a record of your invoices and payments for your files.
Questions
Client Hub FAQ
Keep your Client Hub messages private, since the link opens your quotes, appointments and invoices.
Where is the Client Hub login?
Your Client Hub login button is in the emails and text messages we send you, for example with a quote, an appointment confirmation or an invoice. Look for messages from Fix Cheetah sent to the email address or phone number you registered with us, and tap the button or link. If you can't find one, email contact@fixcheetah.com and we'll send you a new link.
Do I need to create an account?
No. Your Client Hub is set up when you become a Fix Cheetah client, using the email address and phone number you gave us. Just use the link in our messages to open it.
My link isn't working or has expired. What should I do?
Email contact@fixcheetah.com or call (778) 362-1821 and we'll send a fresh link to your registered email or phone number. If your contact details have changed, let us know so we can update them.
Is the Client Hub secure?
Yes. Your hub link is personal to you, and online card payments are processed securely. Please don't forward your Client Hub messages to anyone you don't want to have access to your quotes, appointments and invoices.
Can I still call or email instead?
Yes. The Client Hub is there for convenience, and you can always call us at (778) 362-1821 or email contact@fixcheetah.com.
Not a client yet?
Book online or call us. Once you're booked, your Client Hub link arrives by email or text.