Privacy Policy

Fix Cheetah Services Ltd. respects your privacy. We collect, use, disclose, and retain only the personal information reasonably required to provide and support our services, meet our business and legal obligations, and protect our clients and company.

1. Information We May Collect

• Name, telephone number, email address, and service address
• Appliance, fireplace, chimney, or other equipment information
• Model numbers, serial numbers, photographs, videos, and proof of purchase
• Appointment details, access instructions, and service history
• Diagnostic reports, estimates, invoices, warranty documents, and payment records
• Communications relating to a service request, complaint, or warranty claim
• Limited technical website information, where collected by our website provider

2. How We Use Personal Information

• Schedule, coordinate, and complete service appointments
• Communicate about appointments, estimates, repairs, parts, payments, and follow-up service
• Diagnose, repair, install, remove, deliver, dispose of, or service equipment
• Prepare service reports, estimates, invoices, and manufacturer warranty claims
• Order parts and coordinate with manufacturers, distributors, suppliers, technicians, property representatives, and warranty administrators
• Process and document payments
• Administer service guarantees, callbacks, and warranties
• Maintain accounting, tax, insurance, safety, and legally required business records
• Investigate or resolve service concerns, complaints, disputes, or suspected misuse

3. Sharing of Information

Fix Cheetah Services Ltd. does not sell or rent personal information and does not share personal information for unrelated marketing purposes.

Information may be disclosed only when reasonably necessary to provide or support a service. This may include disclosure to assigned technicians, manufacturers, distributors, parts suppliers, warranty administrators, payment processors, scheduling or business-software providers, authorized property representatives, insurers, professional advisers, or government authorities where required by law.

Only the information reasonably required for the recipient's role will be provided.

4. Information Retention

We retain personal information only for as long as reasonably necessary to complete and document services, administer warranties and callbacks, resolve disputes, meet accounting and tax requirements, and comply with legal or regulatory obligations.

Certain invoices, payment records, and supporting business documents may be retained for at least six years where required for tax and accounting purposes. When information is no longer required, it will be securely deleted, destroyed, or anonymized where reasonably practicable.

5. Information Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or alteration. No electronic transmission or storage system can be guaranteed to be completely secure.

6. Website Information and Cookies

Our website provider may automatically collect limited technical information such as an IP address, browser type, device information, pages visited, and basic website activity. This information may be used for website functionality, security, troubleshooting, and performance measurement.

If analytics, advertising, online-booking, or additional third-party tracking tools are added, this policy may be updated to describe those practices.

7. Access and Correction Requests

You may request access to, or correction of, personal information held by Fix Cheetah Services Ltd., subject to applicable legal exceptions. We may take reasonable steps to confirm your identity before responding.

8. Privacy Contact

Questions or requests concerning this Privacy Policy may be directed to:

• Fix Cheetah Services Ltd.
• Email: contact@fixcheetah.com
• Phone: (778) 362-1821

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, or legal obligations. The current version will be posted on our website with its effective date.