Warranty & Service Terms

1. Inspection and Diagnostic Services

Inspection and diagnostic services include a 5-day service guarantee and one complimentary callback visit concerning the same originally reported issue.

The complimentary callback is limited to reviewing the original inspection or diagnosis. It does not include a new or unrelated complaint, additional repair work, parts, maintenance, cleaning, installation correction, or client education.

No workmanship or parts warranty applies unless a repair is performed and listed on a repair invoice.

2. Repair Workmanship Warranty

Unless otherwise specified in writing, repairs performed by Fix Cheetah Services Ltd. carry a 30-day workmanship warranty beginning on the date of service. This warranty applies only to the specific repair performed and listed on the invoice.

3. Parts Warranty

Parts supplied and installed by Fix Cheetah Services Ltd. carry a 30-day parts warranty unless a different warranty period or condition is stated by the manufacturer or provided in writing.

Client-supplied parts and parts supplied by another party are not covered by our parts warranty unless expressly agreed to in writing.

4. Warranty Exclusions

Warranty coverage does not include:

• User error, misuse, neglect, abuse, or improper operation
• Client education, settings, controls, or usage-related concerns
• Installation-related issues unless the applicable installation was performed by Fix Cheetah Services Ltd.
• Manufacturer defects, product recalls, or design-related issues
• Pre-existing, intermittent, concealed, or unrelated conditions
• Cosmetic concerns or normal wear and tear
• Damage caused by another contractor, technician, occupant, or third party
• Building, cabinetry, structural, electrical, plumbing, ventilation, drainage, gas-supply, water-supply, roofing, or environmental conditions
• Additional failures or problems unrelated to the specific repair listed on the invoice
• Work that has been altered, moved, disconnected, or repaired by another party before Fix Cheetah has been given a reasonable opportunity to inspect it

Warranty service is limited to correcting eligible workmanship or addressing an eligible part supplied and installed by Fix Cheetah Services Ltd.. Warranty coverage does not automatically include a refund, replacement of an entire appliance or system, consequential losses, food loss, loss of use, property damage, or third-party expenses.

5. Handyman, Maintenance and Miscellaneous Services

No warranty is provided for handyman work, maintenance, adjustments, cleaning, cosmetic work, or miscellaneous services unless expressly stated in writing.

Future issues may result from continued use, environmental conditions, third-party work, building conditions, pre-existing problems, or other factors outside the control of Fix Cheetah Services Ltd..

6. Chimney and Water-Intrusion Services

A roof is a connected system, and water intrusion may have more than one source. Chimney-related work addresses only the chimney components and specific work described in the approved estimate or invoice.

Unless expressly confirmed in writing after an appropriate assessment, Fix Cheetah Services Ltd. does not guarantee that chimney work alone will eliminate an existing roof or building leak. Water may also enter through roofing materials, flashing, vents, siding, gutters, membranes, structural openings, or other areas outside the chimney work performed.

If the authorized chimney work has been completed as described, payment remains due even if water intrusion continues from another source. The continuation of a leak does not, by itself, establish that the chimney work was defective or entitle the client to a refund.

Any eligible workmanship concern involving the specific chimney work performed must be reported within the applicable written warranty period. Fix Cheetah Services Ltd. must be given a reasonable opportunity to inspect the work before another contractor alters or repairs it.

For unresolved or broader water-intrusion concerns, the client should retain a qualified roofing or building-envelope specialist to inspect the complete roofing system.

7. Warranty Claim Procedure

• Contact Fix Cheetah promptly after discovering the concern.
• Provide the invoice number, service address, and a clear description of the issue.
• Provide photographs or video when requested.
• Do not authorize another party to alter the completed work before Fix Cheetah has been given a reasonable opportunity to inspect it.
• Allow reasonable access to the appliance, equipment, or work area for assessment.

To make a claim, call (778) 362-1821 or email contact@fixcheetah.com. Have a question first? See our FAQ.