Appliance emergencies rarely happen at a convenient time. A dishwasher supply line lets go at 11 at night, a freezer full of meat stops running on a long weekend, or the dryer starts to smell like something is burning. Fix Cheetah is open 24 hours a day, 7 days a week, and we provide emergency appliance repair in Vancouver and across Metro Vancouver, the Fraser Valley and beyond.
When you call, a real person helps you work out how urgent the problem is and what to do right now to keep your home and family safe and limit damage. Then we send a technician as quickly as we can.
Safety comes first. Some situations belong with your gas utility or emergency services before they become an appliance repair, and we'll always tell you when that's the case.
If You Smell Gas
If you smell gas, which natural gas utilities give a rotten egg odour so it can be detected, do not try to find the source and do not call us first. Leave the home immediately with everyone, including pets. Do not turn lights or appliances on or off, do not use phones inside, and do not start a vehicle in an attached garage.
Once you are safely outside and away from the building, call FortisBC's emergency line or 911. After the utility has made the area safe, our licensed gas technicians can diagnose and repair the range, dryer, fireplace or other gas appliance, with all work done to BC code and Technical Safety BC requirements.
Burning Smells, Smoke and Sparks
A burning smell from an appliance needs immediate attention. Turn the appliance off and, if you can do it safely, unplug it or switch off its breaker. If there is smoke, flame or you feel unsafe, get out and call 911.
Common causes include lint igniting near a dryer heating element, a failed motor or wiring overheating in a dishwasher or range hood, an oven element shorting out, or melted wiring at a range terminal block. Do not use the appliance again until it has been inspected. Our technicians will find the cause, make it safe and repair it where possible.
Leaks and Flooding
Water from a washer, dishwasher or fridge can damage floors, cabinets and ceilings below within minutes, especially in condos and townhomes. Shut off the water supply to the appliance, usually a valve behind or beneath it, or the main shut-off if you cannot find it. Turn the appliance off, cut power at the breaker if water is near outlets, and start soaking up what you can.
We find and fix the source, whether it is a burst supply hose, a split door boot, a failed pump seal, a cracked dishwasher tub or a leaking fridge water line, and we can document the damage and cause for your insurer or strata.
- Shut off the water to the appliance or the main supply
- Turn off power at the breaker if water is near electrical connections
- Tell your building manager or strata if you live in a multi-unit building
- Take photos for insurance before cleaning up
Fridge or Freezer Down With Food at Risk
A closed fridge generally keeps food cold for about four hours, and a full freezer can stay frozen for much longer if the door stays shut. Keep the doors closed, move the most perishable items such as meat, dairy and medications into a cooler with ice, and check whether a breaker has tripped or a GFCI outlet in the garage has cut out.
Our technicians carry common refrigeration parts, including evaporator and condenser fan motors, defrost heaters, thermostats, start relays and control components, so many fridge emergencies are resolved on the first visit.
Our 24-Hour Emergency Response
We answer around the clock, triage the problem on the phone and dispatch the nearest available technician. Before any work starts you receive a clear diagnosis and a transparent upfront quote, and completed repairs carry our 30-day parts and workmanship warranty. For businesses, property managers and strata, we can follow your after-hours approval process.
Common problems we fix
Burst washer or dishwasher hose
Rubber supply hoses that fail with age and flood laundry rooms and kitchens. We replace them with braided lines where appropriate.
Fridge or freezer stopped completely
Failed start relays, compressors, control boards or fan motors that put food and medications at risk.
Burning smell from the dryer
Lint buildup near the heating element or burner, a seized drum roller or a failing motor overheating.
Smoke or sparks from an oven or range
Shorted bake or broil elements, damaged wiring or a burnt terminal block behind the range.
Gas appliance concerns
After the utility has made the site safe, we repair gas valves, igniters, burners and connections on ranges, dryers and fireplaces.
Water under the fridge
A split water line, cracked inlet valve or blocked defrost drain sending water across the floor.
Appliance tripping the breaker
Shorted elements, failed motors or moisture in wiring causing repeated trips that should not be ignored.
Emergency Repair brands we service
Warranty-authorized & factory-trainedTHE GO-TO TECHNICIANS
- GE· Warranty-Authorized
- Scotsman· Warranty-Authorized
- LG· Factory-Trained
- Miele· Factory-Trained
- Samsung· Factory-Trained
- Whirlpool· Factory-Trained
Also serviced
See every brand we repair →Emergency Repair FAQ
Are you really available 24 hours a day?
Yes. Fix Cheetah is open 24 hours a day, 7 days a week, including holidays. Call us any time and we will help you assess the situation and arrange a technician.
What should I do if I smell gas near my stove or dryer?
Leave the home immediately with everyone inside. Do not operate switches, appliances or phones in the building. Once you are safely outside, call FortisBC's emergency line or 911. Call us for the repair only after the utility has made the area safe.
My fridge stopped working. How long will my food last?
A closed fridge generally keeps food safely cold for about four hours, and a full freezer can stay frozen for much longer if unopened. Keep doors closed, move perishables and medications to a cooler with ice, and call us for a repair.
How do I stop a washer or dishwasher leak?
Turn off the water supply valve for the appliance, or your home's main shut-off, then turn the appliance off and cut power at the breaker if water is near outlets. Soak up standing water and take photos for insurance.
Is it safe to keep using an appliance that smells like burning?
No. Turn it off and unplug it or switch off the breaker if you can do so safely. If there is smoke or flame, leave and call 911. Do not use it again until a technician has inspected it.
Do you respond to emergencies for businesses and rental buildings?
Yes. We handle after-hours emergencies for restaurants, commercial laundry, strata and rental buildings, and can follow your emergency approval process.
Emergency Repair service locations
Local technicians based in Surrey and Whistler, serving Metro Vancouver, the Fraser Valley and Sea-to-Sky daily, with scheduled trips to the Sunshine Coast, Vancouver Island, the Gulf Islands and the Interior.